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10-18-2022 08:51 AM - last edited on 10-18-2022 01:44 PM by MayS
I have this free printing plans of 15 prints every months, but unfortunatly even though the black cartridge is full, it no longer emits color. The cartridge is always full and therefore I have no way to empty it and receive a new one for free. What can I do?
11-08-2022 04:32 AM
Welcome to the HP Support Community.
I understand that you are facing issues with black ink. I'd like to help!
Try the following:
Check the ink cartridge numbers
Make sure the cartridge model numbers match your printer and country/region.
Open the door or lid to the cartridge access area. Wait until the carriage stops moving before continuing.
Look at the cartridge labels.
The printer is enrolled in Instant Ink. The cartridges should be marked "Instant Ink". The numbers on Instant Ink cartridges are different from standard cartridges, and Instant Ink cartridges may be larger. Your printer is designed to work with the cartridges shipped to you by HP Instant Ink. If you see Cartridge cannot be used until printer is enrolled messages, use HP's Virtual Agent for quick help, or go to HP Instant Ink support.
The printer is NOT enrolled in Instant Ink. Go to the HP Store to make sure that the cartridges are compatible. Your printer must be enrolled in Instant Ink to use Instant Ink cartridges.
Replace any incompatible cartridges.
HP+ printers require Original HP cartridges.
Reset the printer
Reset the printer to recover from printer errors or failures.
If your printer has a rechargeable battery, remove it.
With the printer turned on, disconnect the power cord from the printer.
Unplug the power cord from the power source.
Wait 60 seconds.
Reconnect the power cord to a wall outlet and to the printer.
HP recommends plugging the printer directly into a wall outlet.
Turn on the printer to complete the reset.
You may refer to the document here for the remaining steps.
Hope this helps! Keep me posted for further assistance.
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