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Weegranny Student
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I have a genuine hp black ink cartridge installed but my printer doesnt recognise it

HP Desk jet 2632

HP Deskjet 2632 doesn't recognise a genuine hp cartridge

 

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I have a genuine hp black ink cartridge installed but my printer doesnt recognise it

@Weegranny

 

I suggest you do a Hard Reset on the printer

 

(1) Turn the printer on, if it is not already on.

(2) Wait until the printer is idle and silent before you continue.

(3) With the printer turned on, disconnect the power cord from the rear of the printer.

(4) Unplug the power cord from the wall outlet.

(5) Wait at least 60 seconds.

(6) Plug the power cord back into the wall outlet.

NOTE: HP recommends connecting the printer power cord directly to the wall outlet.

(7) Reconnect the power cord to the rear of the printer.

(8) Turn on the printer, if it does not automatically turn on.

 

The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

 

Clean the ink cartridge contacts

When the ink cartridge contacts are dirty, the printer might display an ink cartridge error. Unplug any cords or cables, remove the ink cartridges, and then clean the electrical contacts on the ink cartridges and print carriage.

   CAUTION: 

Clean the ink cartridges one at a time. Do not leave an ink cartridge outside the printer for more than 30 minutes.

  1. Gather the following materials:

    • Dry foam-rubber swabs or lint-free cloth (eyeglass wipes or coffee filters work well)

    • Distilled, filtered, or bottled water (tap water might contain contaminants that can damage the ink cartridges)

         CAUTION: 

      Do not use platen cleaners or alcohol to clean the ink cartridge contacts. These can damage the ink cartridge or the printer.

  2. Turn on the printer.

  3. Open the ink cartridge access door.

    The carriage moves to the center of the printer. Wait until the carriage is idle and silent before continuing.

    Open the ink cartridge acesss door

  4. Disconnect the power cord and any Ethernet or USB cables, unless your printer is connected to a wireless network.

  5. Lightly press down on the ink cartridge to release it, and then pull the ink cartridge out of its slot.

    Remove the ink cartridge

       CAUTION: 

    Do not remove both ink cartridges at the same time. Remove and then clean each ink cartridge one at a time. Do not leave an ink cartridge outside the printer for more than 30 minutes.

  6. Hold the ink cartridge by its sides.

    Hold the ink cartridge by its sides

  7. Dip a clean foam-rubber swab or lint-free cloth into distilled water, and then squeeze any excess water from it.

  8. Clean only the copper-colored contacts, and then allow the ink cartridge to dry for approximately 10 minutes.

    Clean the contacts

  9. Lightly moisten another foam-rubber swab with distilled water, and then squeeze any excess water from the swab.

  10. Use the swab to clean the electrical contacts in the carriage, located inside the printer.

    The carriage contacts

  11. Either let the ink cartridge sit for 10 minutes to allow the cleaned area to dry, or use a new swab to dry it.

    NOTE: 

    Make sure the ink cartridge is not left out of the printer for more than 30 minutes.

  12. Hold the ink cartridge by its sides with the contacts toward the printer, and then insert the ink cartridge into its proper slot.

    Snap the ink cartridge into place

  13. Slide the ink cartridge at a slight upward angle into the empty slot, and then gently push the ink cartridge until it snaps into place.

  14. Repeat these steps to clean and then reinsert the other ink cartridge.

  15. Close the ink cartridge access door.

    Close the ink cartridge access door

  16. Reconnect the power cord and any Ethernet or USB cables, unless your printer is connected to a wireless network.

  17. Turn on the printer if it does not turn on automatically.

Try to print.

 

Refer to this document: https://support.hp.com/in-en/product/hp-deskjet-2600-all-in-one-printer-series/12319824/model/167792... for Ink Cartridge Errors.

 

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thank you for joining the HP Community.

Have a great day!

Cheers:)

Raj1788
I am an HP Employee 

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