I have an HP Pavilion 590-p0xxx that no longer prints on my HP Office Jet Pro 9018

[Luikart]

I have an HP Pavilion 590 with Windows 10 Pro Education.  It worked great for over a year. I don't print a lot. I can't print anymore. The ink cartridges are full. I pay every month for HP's Instant Ink program ( a subscription service), but When I called HP Help, they said the printer had to be connected to the Internet for them to send more ink. I connect my Pavilion to the Internet using a US Cellular router called an ORBI95. When I connect my PC and try to connect my printer, it disconnects the PC. When I click to reconnect the PC, it disconnects the printer. The printer's message is that the cartridge won't work until I enroll in Instant Ink. I pay monthly for Instant Ink and when I tried to reinstall Instant Ink, it says I'm already enrolled.

[Nirvana_95]

Hi @Luikart 

Welcome to the HP Support Community. Thanks for bringing this to our notice.

We are here to help you with it. 

• May I know from when are you facing this issue?
• What device are you using the printer with, a Windows computer, Mac, Android, or an iPhone?   
• I would like to know, is your router set to work on a 2.4 GHz network or a 5 GHz network band?
• What is the status of the wireless light on the printer, steady or blinking?
• Do you have security installed on your computer?

Keep me posted.

Thanks!

[Luikart]

Why don't you read my question first?

[Nirvana_95]

I have understood your post. I would need the details requested so that I can assist you further.

Please get back to us with the details so that I can guide you further.

Thanks!