• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Locked

‎06-16-2022 08:57 PM - last edited on ‎06-17-2022 11:18 AM by Retired

HP Recommended
Product: HP OfficeJet Pro 9018 All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

I have an HP Pavilion 590 with Windows 10 Pro Education.  It worked great for over a year. I don't print a lot. I can't print anymore. The ink cartridges are full. I pay every month for HP's Instant Ink program ( a subscription service), but When I called HP Help, they said the printer had to be connected to the Internet for them to send more ink. I connect my Pavilion to the Internet using a US Cellular router called an ORBI95. When I connect my PC and try to connect my printer, it disconnects the PC. When I click to reconnect the PC, it disconnects the printer. The printer's message is that the cartridge won't work until I enroll in Instant Ink. I pay monthly for Instant Ink and when I tried to reinstall Instant Ink, it says I'm already enrolled.

3 REPLIES 3

‎06-18-2022 12:00 PM

HP Recommended

Hi @Luikart 

 

Welcome to the HP Support Community. Thanks for bringing this to our notice.

We are here to help you with it. 

 

  • May I know from when are you facing this issue?
  • What device are you using the printer with, a Windows computer, Mac, Android, or an iPhone?   
  • I would like to know, is your router set to work on a 2.4 GHz network or a 5 GHz network band?
  • What is the status of the wireless light on the printer, steady or blinking?
  • Do you have security installed on your computer?

 

Keep me posted.

Thanks!

NIRVANA_95
I am an HP Employee
Was this reply helpful? Yes No

‎06-21-2022 12:27 PM

HP Recommended

Why don't you read my question first?

Was this reply helpful? Yes No

‎06-23-2022 01:25 PM

HP Recommended

I have understood your post. I would need the details requested so that I can assist you further.

 

Please get back to us with the details so that I can guide you further.

Thanks!

NIRVANA_95
I am an HP Employee
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community or Agent Ask the Virtual Agent
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.