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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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HP DeskJet 2710e All-in-One Printer

I have just noticed a change on my account that I created recently, I was under the impression by my printer I was signing up to 6 month free service, and have been changed £1- what’s going on.

 

I have been fairly stressed recently, and this is just another nuisance, I was thinking about buying the subscription at the end of the 6 months, but after this I am just so stressed and tried. - it seems like

such a task to get help - I mean I don’t have a board option to say - payment instead I have had to put one of the defaults which doesn’t highlight me issue 

please can someone help me with this situation, I don’t believe I should have been charged as it was a free subscription for 6 months, if not then it’s false advertising. 

thank you, and take care - sorry if I seem a little blunt I am just so tried that this situation has made me slightly annoyed 

1 REPLY 1
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Hi @Oliver_Wrench23 

 

Welcome to the HP Support Community!


I understand that you are having issue with your HP instant ink account charges, I am glad to assist you.

 

To get the answer to this question, we have limited support boundaries in the support community as of now.

 

I would request you reach out to our support team. I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile,


Hope this helps!


Please perform these steps and Feel free to reply to your public post for any further assistance.


Thank you for being a Valuable Member of our HP Family.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.


-Regards, 
 

 

Raj2111
I am an HP Employee

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