Showing results for 
Search instead for 
Did you mean: 
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
New member
1 0 0 0
Message 1 of 2
Flag Post


I have been gifted a Officejet Pro 6968 but Claim Code is registered to prior owner’s account

HP Recommended
HP Officejet Pro 6968


I’ve been given an HP Officejet Pro printer that belonged to my best friend’s late father. Whenever I try to print (I went through the whole set up and got it connected to the same WiFi as my smartphone etc) I get a messages that says ‘cannot print. Go to for more information’ so I did. I signed up for an account but when I entered my printer’s claim code it says ‘claim code claimed on another account’. I have no way to sign in to my friend’s dad’s old account since he is deceased & I don’t want to bother his family with this. Suggestion? Has this happened to anyone else when buying or using a pre owned printer? 

Thank you!

HP Support Agent
HP Support Agent
18,899 18,877 1,558 1,539
Message 2 of 2
Flag Post
HP Recommended

@Leicoronar, Welcome to HP Support Community!


To resolve the issue you may have to re-enroll the printer to the HP Instant Ink program. Follow the steps below-


Press the HP ePrint icon on your control panel display and select Remove Web Services. Follow the on-screen instructions to remove Web Services, press the HP ePrint icon again, and then follow the prompts to re-enable Web Services. A new Printer Info Page titled "Congratulations" prints with a new claim code. Try to claim the printer again using the new claim code.


Refer to the document HP Printers - Enrolling in HP Instant Ink for help.


I hope that answers your concern adequately. Let me know!


Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation