I have been gifted a Officejet Pro 6968 but Claim Code is registered to prior owner’s account

[Leicoronar]

Hello,

I’ve been given an HP Officejet Pro printer that belonged to my best friend’s late father. Whenever I try to print (I went through the whole set up and got it connected to the same WiFi as my smartphone etc) I get a messages that says ‘cannot print. Go to www.instantink.com for more information’ so I did. I signed up for an account but when I entered my printer’s claim code it says ‘claim code claimed on another account’. I have no way to sign in to my friend’s dad’s old account since he is deceased & I don’t want to bother his family with this. Suggestion? Has this happened to anyone else when buying or using a pre owned printer? 

Thank you!

[TEJ1602 · Accepted solution]

@Leicoronar, Welcome to HP Support Community!

To resolve the issue you may have to re-enroll the printer to the HP Instant Ink program. Follow the steps below-

Press the HP ePrint icon on your control panel display and select Remove Web Services. Follow the on-screen instructions to remove Web Services, press the HP ePrint icon again, and then follow the prompts to re-enable Web Services. A new Printer Info Page titled "Congratulations" prints with a new claim code. Try to claim the printer again using the new claim code.

Refer to the document HP Printers - Enrolling in HP Instant Ink for help.

I hope that answers your concern adequately. Let me know!

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!