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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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‎08-08-2024 09:04 AM

HP Recommended
Product: HP OfficeJet Pro 9018e All-in-One Printer

I have been over charged for my number of pages printed. I have printed about 20 and it says I have printed over 100!!!

Category:
1 REPLY 1

‎08-09-2024 06:18 AM

HP Recommended

Hi @cwenglish,

 

Welcome to HP Support Community.

 

Thank you for posting your query, I will be glad to help you.

 

It sounds like you're experiencing an issue with the page count on your HP Instant Ink plan. Here's what you can do to address this.

 

Check Your Print History:

  • Log into your HP Instant Ink account.
  • Review your print history to see a breakdown of the pages that were counted. This may help identify if there were any mistakes in the tally.

Printer Firmware Update:

  • Ensure that your printer's firmware is up-to-date. Sometimes, outdated firmware can cause incorrect reporting.

Restart the Printer:

  • Power off your printer, unplug it from the power source, wait for 30 seconds, then plug it back in and turn it on. This can reset any software glitches.

 

I hope this helps.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4

HP Support 

Raj_05
HP Support Community Moderator
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