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04-15-2022 10:45 AM
Thank you for posting on the HP Support Community.
Don't worry as I'll be glad to help, to provide an accurate resolution, I need a few more details:
- Are you getting any error messages while cancelling the account?
- What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824
Use your HP Instant Ink account to cancel your HP Instant Ink service.
Sign in to hpinstantink.com/signin.
Your HP Instant Ink account page opens.
In the Status area of your HP Instant Ink account page, a printer drop-down menu is available when there are multiple printers enrolled. Click the drop-down menu, and then select the printer you want to cancel.
Check the Print History or the HP ePrint address of the printer to confirm you have selected the correct printer.
Click My Account, and then click Account Settings.
Click Cancel my HP Instant Ink Subscription.
You receive an email confirmation of the cancellation. The cancellation finalizes at the end of the current billing cycle when the final charge processes successfully.
Hope this helps! Keep me posted for further assistance.
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