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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
beechy13
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I have bought a second hand hp envy 5000 from amazon, can't sign up to instant ink...

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hp envy 5000
macOS 10.15 Catalina

I have bought a second hand printer from a company on amazon (which can't help).

 

I can't register the printer for instant ink and the previous owner has registered the printer to it.

 

how can I disconnect his account? it seems a farce this is even here? 

 

any help would be appreciated, thanks!

 

Liam.

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beechy13
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can anybody HELP!?!?!?!

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Jay_G24
HP Support Agent
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Hi @beechy13,

 

I'd like to help!

 

Please provide the printer's serial number in a private message.

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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