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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
DianeWW
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I have charges for prints using non hp ink, cartridge was in use when I joined the plan. How to remo

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I already have a black cartridge in use from before joining the instant ink plan. But my plan is charging me for the black only prints? I have no problem for the colour prints as I have inserted the hp colour cartridges but I've not yet inserted the black. How do I get the black only prints taken off my monthly allowance?

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Bob_Headrick
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@DianeWW wrote:

I already have a black cartridge in use from before joining the instant ink plan. But my plan is charging me for the black only prints? I have no problem for the colour prints as I have inserted the hp colour cartridges but I've not yet inserted the black. How do I get the black only prints taken off my monthly allowance?


If any Instant Ink cartridges are installed in the printer then any pages printed will be counted toward your Instant Ink usage.  To prevent the pages being counted toward your subscription limits remove any Instant Ink or Instant Ink Ready cartridges before printing with non-Instant Ink cartridges.  

 

If you will be leaving the cartridges out of the printer for more than 30 minutes then store them as shown in the document here.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

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