cancel
Showing results for 
Search instead for 
Did you mean: 
Priscilla10
New member
1 0 0 0
Message 1 of 2
109
Flag Post
HP Recommended

I have cleaned my printer head more than once and still my printer only prints color

HP Office Jet Pro 6968
Unknown

My printer is not printing black. It does print color. I have cleaned printer head more than once.  I have had no cartridge malfunction message.

1 REPLY 1
HP Support Agent
HP Support Agent
19,139 19,127 1,265 1,926
Message 2 of 2
70
Flag Post
HP Recommended

I have cleaned my printer head more than once and still my printer only prints color

@Priscilla10,

 

Welcome to the HP Support Community!

 

I recommend you follow the steps in the below articles and check if it helps.

 

https://support.hp.com/in-en/product/hp-officejet-pro-6960-all-in-one-printer-series/8289579/model/1...

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation