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‎09-20-2023 10:27 AM - last edited on ‎10-03-2023 07:33 AM by HP Administrator

HP Recommended

I have had an Instant Ink subscription for the past year. You charge me almost 20.00 per month but I have not received any ink. This is outrageous! I have been trying for more than 2 hours to speak to someone in the US in order to file a complaint but virtually every number listed for your company is routed to the Philippines . I am a 100% disabled Vietnam Veteran with a sever hearing disability and I simply cannot understand people with prominent accents. I have asked repeatedly to be transferred to the US but have been told that this is not an option. I have tried to cancel my subscription but they say that's not an option either., Really? I can promise you that I will never, never purchase another HP product and I will contact my attorney. I know there is a class Action suite against your co. and the Instant Ink program. This could all be resolved with a simple phone call from someone in the US who cares about a very pissed customer!

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1 REPLY 1

‎09-26-2023 02:07 AM

HP Recommended

Hi @Seraphim8,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

Apologies. This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

 

Please check your inbox on the forums page for the private message.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Elohi_NR
I am an HP Employee
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