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‎08-25-2022 09:25 AM - last edited on ‎08-26-2022 06:13 AM by HP Administrator

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

My officejet 3835 printer is suddenly saying the cartridges are not compatible and won't print. The cartridges are sent to me straight from HP via instant ink and have always worked previously. The printer drivers are up to date. I have removed the colour ink cartridge as that seems to be causing the problem so I can now print in black only using the black cartridge only in the printer.... but that's better than nothing. Don't know what else to do? Can anyone help please?

3 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎08-29-2022 07:20 AM

HP Recommended

Hi @jeanpink

 

Welcome to the HP Support Community 

 

I'd like to help! 

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

Have a great day! 

NIRVANA_95
I am an HP Employee

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1 REPLY 1

‎08-29-2022 07:20 AM

HP Recommended

Hi @jeanpink

 

Welcome to the HP Support Community 

 

I'd like to help! 

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

Have a great day! 

NIRVANA_95
I am an HP Employee
Was this reply helpful? Yes No
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