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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
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‎05-29-2022 10:18 AM

HP Recommended
Product: HP ENVY 5050 All-in-One Printer

I have never recieved my ink, because i have moved to another address and could not change my address before it was to late. 

So i don't have the black ink. 

Can i please get some help.

Thanks

1 REPLY 1

‎05-29-2022 12:53 PM

HP Recommended

The document here has information on contacting HP to get replacement Instant Ink cartridges.  Go to the HP Instant Ink site, the phone number (or chat option for some countries) will be listed in the lower center of the opening screen. I would suggest dealing with a person (either by phone or chat, and make sure the address information is updated in the system.

 

Alternately, you can click on the Virtual Assistant.  When the assistant opens type "Where is my ink?" (w/o the quotes).  The system will ask a few questions and then schedule your shipment.

 

Instant Ink Support.png


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

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