I have no black ink left, but status shows it doesn't need replacing

[Kate185]

I have run out of black ink but status says none needed , I have payed for over a year now and never had them replaced. I went to your virtual assistant and said I need black ink , it stated it would show on my next bill . Why is this happening and why do I have to pay extra

[Dragon-Fur]

@Kate185 

Welcome to the HP Community Forum.

No idea why / how / when / under what circumstances the HPVA makes this type of choice.

Likely HPVA cannot read your setup and must make decisions based on a small set or presets (choices built into the program).

I've sent your question to our moderators for possible escalation.

Meanwhile, it might be much faster if you can contact Instant Ink Support directly.

Please contact Instant Ink Support during business days and hours available in your region.

OR

You may choose to wait here in the Community for an agent to find and respond to your question.

Waiting is not always faster – our Community is not Instant Ink Support – Waiting generally works.

Things that are Instant Ink

Instant Ink >> Details / How-to / Articles / Contact Information

Active subscription?

Contact Instant Ink Support from within your Instant Ink Account

OR

Instant Ink Support >> HP Instant Ink Support   

Instant Ink - Chat

Instant Ink Support Website – Read…

HP Instant Ink - Support, Enroll, FAQ, Terms of Service Contract

Not your home site?  Click the Flag to change to your region.

Scroll down – look for contact number on the webpage.

AND

Examples of the Terms of Service Contract for various regions

NOTE:  Terms of Service Document includes phone contact information

 Instant Ink - Terms of Service - USA

>>> Instant Ink – Terms of Service - UK

 TERMINI DI SERVIZIO DI HP INSTANT INK - Italy 

Instant Ink - Terms of Service - Ireland

CONDITIONS GENERALES D’UTILISATION DU SERVICE HP INSTANT INK - France

+++++++++++++++++++++++++++++++++++++++++++++++++++++

Lots of  information – Instant Ink

Start here:  Get HP Instant Ink Support

Sections

• Your ink  - including section Where is my ink or toner?
• Your HP Instant Ink account
• Your printer connections  

Scroll to bottom of web page >>  Section – Details -- Documents

 HP Instant Ink Help - Enrolling in HP Instant Ink

 HP Instant Ink Help – Solve Problems

 HP Instant Ink Help - Manage your account

  HP Instant Ink Help - Manage your ink or toner

===============================================================

How does it work?   Details / Plans / Cancel Information

Check through the Website  FAQ

Additional Information:

 HP Instant Ink - Cancel Your HP Instant Ink Service

HP Instant Ink - Enrolling in HP Instant Ink

HP Instant Ink - Page Count Is Not the Same as Actual Pages Printed

TKB article contributed by HP JessikaV

Fixing Instant Ink cartridge errors

INSTANT INK PLATINUM The All-Inclusive Printer Subscription from HP  

Scroll down to the FAQ – READ Everything

What is an HP Instant Ink Platinum subscription?

HP Instant Ink Platinum is a printer subscription program with an all-inclusive monthly payment. This payment includes the printer, 24/7 hardware support, next-business-day replacement warranty, and CarbonNeutral usage certification. The subscription also includes a new printer every two years.

+++++++++++++++++++++++++++++++++++++++++++++++++++++

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"