I have no black ink

[SteveWright]

My black Ink is empty despite it being shown as 70% full. I have not had a cartridge sent out to me since 2022 so surely I am due some new ones? I also have done multiple deep cleans but I cannot print in black.

Product name Envy 5000

[Raj_05]

Hi @SteveWright,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds frustrating to deal with a problem like this. If your black ink is showing as 70% full but you're unable to print in black, there could be a few reasons for this issue.

• Ink Cartridge Issue: Sometimes, even if the ink level is reported as high, the cartridge could still be faulty or dried out. This might be why you're experiencing issues despite the reported ink level.
• Ink Cartridge Expiry: Ink cartridges can degrade over time, especially if they haven't been used or replaced for a while. The cartridge might need replacement despite the ink level showing as full.
• Printer Settings: Ensure that your printer settings are correctly configured to use black ink. Sometimes, settings might inadvertently switch to use color ink for black-and-white prints.
• Printer Software: Check if there are any updates for your printer's software or drivers. Sometimes, outdated software can cause printing issues.
• Cartridge Replacement: Since you haven’t had a cartridge sent out since 2022, you might be overdue for a new one. Even if the ink level shows 70%, replacing the cartridge might resolve the issue.

Here’s what you can do:

• Replace the Black Ink Cartridge: Try installing a new black ink cartridge to see if that resolves the issue.
• Check for Software Updates: Ensure your printer’s software and drivers are up to date.
• Perform Printer Maintenance: Run any maintenance or diagnostic tools available in your printer’s software to address any potential issues.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support 

[SteveWright]

Great response Alden4 I thank you for that but I cannot find out how I can get a black ink cartridge sent out to me using "instant ink" I think a new ink cartridge will solve my issue. So if you can point me in the direction of how I could get one sent out to me that would be great appreciated. 

[Raj_05 · Accepted solution]

Hi @SteveWright,

Thank you for your response, 

To get a new black ink cartridge sent to you through HP Instant Ink, follow these steps,

Log in to your HP Instant Ink account:

• Go to the HP Instant Ink website and log in with your HP account credentials.

Check Your Subscription:

• Once logged in, check your subscription details to ensure that your printer is enrolled in the Instant Ink service.

Order Replacement Ink:

• If your account shows that you're running low on ink, HP Instant Ink should automatically send replacement cartridges. However, if you need a cartridge sooner or if there has been a delay:
  • Navigate to the "Order Ink" or "Help" section in your account.
  • Look for an option like "Report an Issue" or "Request a Replacement."
  • Follow the prompts to request a new black ink cartridge.

Check Delivery:

• Ensure that your shipping address is up-to-date to avoid any delays in receiving your cartridge.

By following these steps, you should be able to get a new black ink cartridge sent out to you. 

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support