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‎11-03-2020 12:12 AM

HP Recommended
Product: HP Ink Tank 315
Operating System: macOS 10.15 Catalina

I was trying to install my printer and during the installing process, I need to input the zip code.Screenshot 2020-11-03 at 2.10.42 pm.png

1 REPLY 1

‎11-06-2020 01:49 PM

HP Recommended

Hi @mon77,

 

I'd like to help!

 

To better assist -

  • Have you tried entering the right postal code?
  • How is the printer connected to your device Wifi or USB?

Meanwhile, make sure the printer is connected to the computer and then try and install the printer software.

 

Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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