I have not been receiving ink - yet I am being charged for it ...

[Lisch]

I have not been receiving ink, but being chargeds for it.

Now my printer does not print color and your system says it is fine ... I want a refund for the poor product.

[Nal_NR]

Hi @Lisch,

Welcome to the HP Support Community. 

I'd be happy to help you! 

Are you enrolled in the instant ink program?

What is the exact issue?

Could you elaborate more?

Are you getting any errors or cartridge deplete warnings?

If you are enrolled in the instant ink program, I would need a few details. 

Since the instant ink account details are confidential, please send me the required information via private message.

I am sending you a private message with the information required. Please check the mailbox icon at the top-right corner of this screen.

Please check your Private message icon on the upper right corner of your HP Forums profile,

Next, to your profile Name, you should see a little blue envelope, please click on it.

I hope this helps resolve this issue completely,

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.