I have only received one month if free ink. Should have had a couple more by now

[Tcberkum]

I have received only 1 shipment of free ink. Should have been 3-4 by now

[Jay_G24]

Hi @Tcberkum,

Welcome to the HP Support Community

I'd like to help!

I understand you are unable to claim your promotional months

Could you send me an image of the promotional offer(box or the leaflet that came with the printer)?

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

Let me know. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping!

[Tcberkum]

If I could have private messaged in the first place I would have but finding how/where to do that is impossible on the website.

I threw the box away many months ago.  I received one box of ink and was supposed to get it every month x 6. when I tried corresponding w/ the "agent" regarding the issue, they acknowledged I had received one.  You should be able to find my info w/ my email address.  Thank you for helping me get the other 5 boxes!

Cheryl

[Jay_G24]

I understand, there would be a sticker on the printer with the free months. 

Please share an image of that.

Please provide your instant ink details in a private message.

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Let me know!

[sam11367]

HP Monitor your printer according to number of pages printed based on your HP Instant Ink planned that you had chosen when you register. Hp knows when the ink is low, they will send you the ink cartridge. Please login to HP Smart to see how much ink remained and how many pages were printed.

[Tcberkum]

My sincere understanding  was 6 months free THEN get a plan in place for ongoing ink w a subscription. My printer does not have stickers on it w that offer nor does the pamphlets I saved so I have no proof other than I was told by the salesman and it was on the box I believe. Very disappointed if this was truly misleading i do. Very tempted to return to Costco

[Charles327]

we are on the same program. the printer says its out of ink. we can find any here in kcmo or only remaned cartridge.

we use this for business and this is not helping. wheres our ink. heck, where is ink for a 78 series printer?  im tired of these supply issues, excuses.  i ll just hand write and send pics like the old daze.

[Betty0610]

@Charles327

Welcome to HP Support Community! 

To assist you better, we would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post. 

I have sent you a private message, reply to the message with your details. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link. 

Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!