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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
HP Recommended

The cartridges received from Instant INK this month are significantly larger than standard and don't fit my printer HP Envy 5000 All in One.     

 

HP Know what printer I have and yet I don't have any way of raising this issue with support, so I am currently paying for a subscription service that does not work and i can't use my printer. 

 

I want to resolve this issue ASAP otherwise I will need to look at other printer options beyond HP as this service is no longer fit for purpose. 

 

Thanks

 

Tim 

1 REPLY 1
HP Recommended

@UK222222 

 

Welcome to the HP Community Forum.

 

The fastest way to check on / get your ink is to contact Instant Ink Support.

For example, use your Instant Ink account or check in the Terms of Service Contract for the contact number.

Links and how-to information are included later in this message.

 

Lots of  information – Instant Ink

 

Start here:  Get HP Instant Ink Support

Section(s)

  • Your ink  - including sections Where is my ink or toner? / Why are my cartridges so big?
  • Your HP Instant Ink account
  • Your printer connections  

 

No Joy?

 

Please contact Instant Ink Support during business days and hours available in your region.

OR

You may choose to wait here in the Community for an agent to find and respond to your question.

When necessary, Agents can access private information.

Waiting is not always faster – our Community is not  HP Instant Ink Support   – Waiting generally works.

 

Things that are Instant Ink

Instant Ink >> Details / How-to / Articles / >>>> Contact Information <<<<

 

Start...

Active subscription?

>>>>  Contact Instant Ink Support from within your Instant Ink Account  <<<<

 

OR

 

Instant Ink Support >> HP Instant Ink Support   

 

Instant Ink - Chat

 

Instant Ink Support Website – Read

HP Instant Ink - Support, Enroll, FAQ, Terms of Service Contract

Not your home site?  Click the Flag to change to your region.

Scroll down – When available in your region, look for contact number on the webpage.

 

AND

 

Examples of the Terms of Service Contract for various regions

NOTE:  Terms of Service Document includes phone contact information

 

Instant Ink - Terms of Service - USA

Instant Ink – Terms of Service - UK

 TERMINI DI SERVIZIO DI HP INSTANT INK - Italy 

Instant Ink - Terms of Service - Ireland

CONDITIONS GENERALES D’UTILISATION DU SERVICE HP INSTANT INK - France

 

+++++++++++++++++++++++++++++++++++++++++++++++++++++

Lots of  information – Instant Ink

 

Start here:  Get HP Instant Ink Support

Sections

  • Your ink  - including section Where is my ink or toner?
  • Your HP Instant Ink account
  • Your printer connections  

 

Scroll to bottom of web page >>  Section – Details -- Documents

 HP Instant Ink Help - Enrolling in HP Instant Ink

 

 HP Instant Ink Help – Solve Problems

 HP Instant Ink Help - Manage your account

 HP Instant Ink Help - Manage your ink or toner

  Recycle your cartridges

  HP Instant Ink Help – Review your bill

 

===============================================================

How does it work?   Details / Plans / TKB / Cancel Information

 

Check through the Website  FAQ

 

Additional Information:

 

 HP Instant Ink - Cancel Your HP Instant Ink Service

 HP Instant Ink - Enrolling in HP Instant Ink

 HP Instant Ink - Page Count Is Not the Same as Actual Pages Printed

 

 TKB article contributed by HP JessikaV

 Fixing Instant Ink cartridge errors

 

TKB Article contributed by HP JillSa

Cancelled Instant Ink service and now I can't print  

 

 INSTANT INK PLATINUM The All-Inclusive Printer Subscription from HP  

Scroll down to the FAQ – READ Everything

What is an HP Instant Ink Platinum subscription?

HP Instant Ink Platinum is a printer subscription program with an all-inclusive monthly payment. This payment includes the printer, 24/7 hardware support, next-business-day replacement warranty, and CarbonNeutral usage certification. The subscription also includes a new printer every two years.

 

 

 

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

 

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.