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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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HP Recommended
HP ENVY 5014 All-in-One Printer
Microsoft Windows 11

I have two printers enrolled in my instant ink account. To avoid going over my monthly page allotment, I have to check your website and scrutinize both printers for page usage, allotment, start and end dates of monthly cycle (which is different for the two), etc. and decide which printer to use. Is there a way to combine them into one "pool" that would provide me the page allotment for both, usable by either printer, so I'd know where I stand for my total account vs each printer having a separate allotment? Obviously I'd expect to pay the same price. 

 

Failing that, how might I minimize my hassle? It would be a small help if I could at least arrange to have both printers on the same monthly cycle, to synchronize the start and end dates for both. Is that possible?

 

Also, because they are the same model, they have identical names on your site, for instantink, hpsmart, and every other page. It's confusing and tedious to identify them every time. is there a way I can change their names as they appear on, say, instantink? Give them nicknames or something?

2 REPLIES 2
HP Recommended

Hi @Jonthemadman,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

To get this issue sorted, you will need additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

 

Please check your inbox on the forums page for the private message.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Elohi_NR
I am an HP Employee
HP Recommended

Hi Elohi, I see your two replies but I don't see any direct messages in my inbox. Can you not reply in a public response like the ones you just sent? Maybe I'm looking in the wrong inbox; if you could kindly supply a link I'll use it. Thanks.

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