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‎05-19-2021 09:39 AM - edited ‎05-19-2021 09:45 AM

HP Recommended
Product: HP ENVY 6032
Operating System: macOS 10.15 Catalina

I have signed up for a paid plan for instant ink but my 5 months of free trial has not been applied to my account.

I have read that 15 page free tier does not qualify but I wasn't presented with a free tier option during signup through HP Smart App.

I signed up to 15 pages plan for £0.99/month so I should be getting my free trial as advertised on my printer. What should I do?

 

 

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1 ACCEPTED SOLUTION

Accepted Solutions

‎05-19-2021 11:09 AM

HP Recommended

Called the HP Support number, they have sent me an email to reply with the photo of a 5 Months Trial sticker on  my printer or packaging.  Within 15 minutes Free Trial months have been applied to my account...

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1 REPLY 1

‎05-19-2021 11:09 AM

HP Recommended

Called the HP Support number, they have sent me an email to reply with the photo of a 5 Months Trial sticker on  my printer or packaging.  Within 15 minutes Free Trial months have been applied to my account...

Was this reply helpful? Yes No
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