I joined have been charged but never have received any ink cartridges, now I'm out of ink.

[N---17_W]

I signed up for HP Instant Ink when I installed my new HP DeskJet printer, everything seemed to be going well, there were notes when charge was made telling me how many sheets of paper I had used and charge over the plan usage.  The printer installed wireless connection with laptop stopped work and even when I first connected the two via USB Cable it did not print.  All of a sudden it started printing via cable connection.  There were quite a few sheets of paper used and blank while I was trying to get things up and running again.  I have not seen any evidence of anything going on where my account is concerned even though I spoke with someone a month of so ago about the printer and difficulty I was having it print.  Luckily I had an extra Black cartridge that was not used but was for my previous printer and used the same Ink Number but now I need both cartridges and haven't received any from Instant Ink since inception of joining while being charged.  I want answers to why no ink has been forthcoming and explanation for charges.  Thanks to the person that can get me results.

                                                   N---17_W

[asmita6658]

Hi @17_W

Welcome to the HP Support Community. 

Have you checked you HP Instant Ink account page? Your Instant Ink account page will have notifications if there are any issues with the account or recent cartridge shipment, it will even provide solutions on how to fix the issue. You may log in to your HP Instant Ink account page from here.

If the suggested information can't be found, please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it. 

Let me know. 

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Have a great day!