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‎01-13-2020 10:18 AM

HP Recommended
Product: HP ENVY Photo 6234
Operating System: macOS 10.12 Sierra

Having problems printing as printer can't connect to Web Services so it can't update printer instant ink status.  Followed all the advice available.  Done the URL Embedded Web Server, ran the diagnostics for web access test and it states that the 'TEST Server - accessible' -  'FAIL'.  

 

On Web services tab it shows a green tick for connectivity to internet but it doesn't connect.

 

Any advice please as up until this point more than happy with printer and the ink plan?

Category:
2 people had the same question
2 REPLIES 2

‎01-13-2020 10:23 AM

HP Recommended

Sorry, meant to add the error code  - 74740.

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‎01-15-2020 11:08 AM

HP Recommended

Hi @CarlB2

Welcome to the HP Support Community. I'd be happy to assist you.

 

Restart the network devices

  1. Turn off the Router, Printer, and the computer/ mobile devices.
  2. Wait for 60 seconds.
  3. Turn on the Router first and wait for all the lights to stabilize.
  4. Turn on the printer and allow it to configure itself.
  5. Turn on the computer/ mobile devices.

Update the printer firmware

Click here to know different methods of updating printer firmware.

 

Also, have you checked your HP Instant Ink account page? Your Instant Ink account page will have notifications if there are any issues with the account or recent cartridge shipment, it will even provide solutions on how to fix the issue. You may log in to your HP Instant Ink account page from here.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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