I keep getting the message "403 Forbidden".

[jnordlpc]

Trying to sign in to my instant ink account. I keep getting the message "403 Forbidden. 

[Kumar0307]

@jnordlpc, Welcome to the HP Support Community! I’m here to help.

I see that you are not able to log in to your Instant Ink account.

Make sure you are using the correct credentials.

Use a different web browser and check if that helps.

Have you tried using an alternate device or the HP Smart app to log in?

Let me know how it goes. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

[Charmed79]

I am having the very same issue, it has nothing to do with anyone credentials, we cannot even get to the login page! As soon as I click sign in, I get the 403 error, I have tried, chrome and Edge, same issue, and it has been happening for over a month for me.

[Charmed79]

So apparently they changed the site and you no longer sign in to the instant ink one, would have been nice to notify people! If you go to https://www.hpsmart.com/us/en It let me sign in, and then on the left side, you can click on the instant ink and it worked.

[JessikaV]

Hi,

For questions about Ink Cartridges or Toner subscription plans, we recommend that you access the following site, it contains the main answers for most frequent questions about these plans: https://instantink.hpconnected.com/us/en/l/v2 

We also have a post to help you, check it out: HP INSTANT INK, HP+ PLANS: INK AND TONER.  

If you still have questions, you can chat with our Virtual Agent. 

We hope these options be of help, thanks for visiting the HP Support Community.

JessikaV
HP Support Community Administrator