I'm having an error with my printer cartridge

[ScreenName70]

Hi, I'm having an error with my printer cartridge and it says that there won't be another shipment of ink until it's resolved - but I've tried everything on the website and it's still not working.

I've tried talking to an agent via WhatsApp and this still wasn't resolved over two hours later.  I'm, understandably, I feel, at the end of my patience with this, and don't know what I've been paying for all these months when HP is going to make obtaining a replacement cartridge so difficult.  The cartridge in question is almost a year old so failure isn't a huge shock - but how I've been fobbed off so far is!

How do I just get a replacement cartridge shipped so I can carry on using my printer?

[Elohi_NR · Accepted solution]

Hi @ScreenName70,

Welcome to the HP Support Community. 

I'd like to help!

If you have already performed all the steps from this document and still having issues.

Then, I would need to know a few details regarding your Instant ink account to help you get the ink cartridges sorted.

Since the instant ink account details are confidential, please send me the required information via private message.

I am sending you a private message with the information required. Please check the mailbox icon at the top-right corner of this screen.

Please check your Private message icon on the upper right corner of your HP Forums profile,

Next, to your profile Name, you should see a little blue envelope, please click on it.

I hope this helps resolve this issue completely,

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