I'm trying to enroll my printer to HP Instant Ink but it won't work

[ImperialSamurai]

  Well i've been trying to enroll my printer to HP Instant Ink but it keeps saying that "This printer is no longer eligible for the HP Instant Ink program" and i have no idea why it says that. Like 4-5 weeks ago everything worked fine but now i keep getting this message when i'm trying to enroll it to the program. I've searched how to fix this but i found nothing about this, i keep being told to contact support and here i am.

[Irwin6]

Hi @ImperialSamurai,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

I see that you are facing an issue with enrollment errors for your printer.

Kindly refer to the steps from this link as per the printer enrollment status and let me know if that fixes the issue.

Also, update the printer firmware by clicking on this link.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a good day.

Irwin6

HP Support

[ImperialSamurai]

Hello, thank you for trying to help me but i still have the same error.
I also tried to update the firmware, but it already had the latest version,
and I tried to solve this problem by using that link before, but nothing seems to mach up with my error.

[Irwin6 · Accepted solution]

Hi @ImperialSamurai,

I am sorry to hear that the above steps did not help much.

The support here is limited and this issue might require one-on-one interaction to fix it.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a good day.

Irwin6

HP Support