• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Locked

‎06-09-2022 08:29 PM - last edited on ‎06-12-2022 05:56 AM by Retired

HP Recommended
Product: HP ENVY 5530 e-All-in-One Printer

I’m following instructions to set up instaink. But I get a message that says the printer was unable to connect to the server. It is connected to our WiFi…?

1 REPLY 1

‎06-14-2022 10:49 AM

HP Recommended

@frgrl, Welcome to the HP Support Community! I’m here to help.

 

I understand you are trying to enroll the printer in Instant Ink.

 

Follow the steps mentioned in this document - Cannot Connect to Web Services

 

The code required is the claim code. You may refer to - Find the Printer Claim Code

 

For assistance with enrollment, refer to - Enrolling in HP Instant Ink

 

Hope this helps! Let me know how it goes. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community or Agent Ask the Virtual Agent
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.