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Common problems for HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP+ PLANS: INK AND TONER..
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I need envelops to return my Instant Ink but the program will NOT accept my Canadian Postal Code.

HP Recommended
HP Office Pro 6968
Microsoft Windows 10 (64-bit)

The program to order envelopes for returning ink cartridges will NOT accept my Canadian postal code, even though it indicates I am from Canada. How can I get these as it is impossible to talk to a live person?

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Hey there! @Lucky641,

 

Do you have the return shipping paid by HP?

 

If yes, then please do return the ink cartridges to the address mentioned on the bag.

 

If you don't have the return shipping label you don't have to return the ink cartridges.

 

If you still like to return the ink cartridges. The only way you can return the ink cartridges is by ordering a recycling envelope.

 

Or Please refer to this article and fill the form to recycle the ink cartridges. Click Here

 

You can order the ink cartridges by yourself. From the account page scroll down to Help Center and then click on Order a Cartridge Recycling Envelope

 

Refer the image attached below to know more information.

 

 

Refer this article to know more information about recycling the instant ink cartridges. Click Here

 

Hope this answers your query!

 

I hope you have a great day! 🙂

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

A4Apollo
I am an HP Employee

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