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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
NoEnvy2
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I need help. 2 things, my printer will not print because it cannot connect with HP instant ink.

HP Recommended
HP Envy 5055
Microsoft Windows 8.1 (32-bit)

Error message is that it cannot print because it is not connected to HP instant ink.  it can do everything else.  How do I get out of HP instant ink?

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Kumar0307
HP Support Agent
HP Support Agent
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HP Recommended

Hi @NoEnvy2

Welcome to the HP Support Community. I understand you are not able to print due to the error.  I'd be happy to assist you.

  • Are you using Instant Ink cartridges in the printer?
  • Is the printer enrolled in Instant Ink?

Kindly perform the steps mentioned in this document to resolve this issue.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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