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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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‎04-12-2022 07:19 AM - last edited on ‎04-12-2022 07:23 AM by Retired

HP Recommended

Hello! My ink has run out but I have not received any replacement ink. Please can you help?

4 people had the same question
3 REPLIES 3

‎04-12-2022 07:25 AM

HP Recommended

Hello, @COprinster 

Thank you for visiting the HP Support Community!

Admin and Mods are here to guide the customer to get the best experience from the Community.

To help volunteers that reply to posts in the Community, please provide more details about your issue. Here are some recommendations of information that can help volunteers to better understand and provide support to your question:

- Exact model of your printer / Desktop/ notebook (if you need help, click here for information on how to find your model number model).
- Operating system (including revisions made with service packs, 32-bit or 64-bit, etc.)
- Connection method - USB, physical LAN, or wireless?
- Error messages - on the printer display and/or computer, any patterns for flashing lights.
- Any system changes before the problem starts (Example: Operating System Update, Software installation);

 

 

 

 
Please let us know if you have any additional questions or concerns. Our job as HP moderators is to monitor all traffic on the community.

Thank you.

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‎04-12-2022 08:07 PM

HP Recommended

Are you enrolled in the Instant Ink program?  If so the ink should be shipped automatically well in advance, as long as the printer is connected to the internet so it can communicate with the Instant Ink servers.   You can check the shipment status in the document here which says:

 

Missing a shipment? Sign into your HP Instant Ink account, and then click HP Instant Ink 

 if it displays in the left menu. Click Shipment Tracking to track previous shipments and see an estimate of your next shipment date (based on current usage). You might have received your last shipment a while ago. If you looked around your workspace for misplaced packages and still cannot locate your shipment, go to HP Instant Ink support for assistance.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


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‎04-13-2022 06:01 AM

HP Recommended

Hi @COprinster,

 

Welcome to the HP Support Community

 

I'd like to help!

 

I understand you are low on ink and have not received a replacement.

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know.

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