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I need to change the country of my HP Instant Ink account

HP Recommended
HP DeskJet 3730

Hello,

 

I had a HP Instant Ink subscription with a HP deskjet printer in Spain. I moved to Germany so I had to cancel my subscription. Now I want to restore it, for the same printer but in Germany. However, each time I try to log in hpinstantink.de it sends me back to the Spanish control panel, where I can only set a Spanish address for the printer.

 

How can I change the country of HP instant Ink? The only solution appears to be completely deleting my HP account (since nobody has provided me so far a working way to change the country settings) and register back the printer, then create a brand new account (losing all my registry, cases, devices etc. in the process). I don´t know how I can do this either, anyway (I mean, no clue on how can I delete my account).

 

The problem is that this is even preventing me to purchase a new HP printer in Germany since I doubt that I could register it even if it is a new one (unless, again, I create a different account with a different mail). I am sure there must be another solution to be able to keep my old account with just new country settings.

 

Can anyone help me?

 

Thanks

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HP Support Agent
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Message 2 of 2
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HP Recommended

Hi @Kubodeawa

 

Welcome to the HP Support Community. I'd be happy to assist you

 

Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support. We appreciate your patience.

 

I recommend contacting our HP Instant Ink phone support for further assistance.

click on the link :https://instantink.hpconnected.com/us/en/l/ and select your country to get the phone number.

 

Hope this helps! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

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