• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
HP Recommended
HP DeskJet 2640 All-in-One Printer

My printer stopped in the middle of a job and the nearly new black ink isn't working.  I followed the online instructions to troubleshoot and finally, after cleaning the electric connections, it printed long enough to get me an alignment page, then returned to the same error and flashing light.

 

Currently printing in single cartridge mode so I'm not completely dead in the water, but there needs to be a better way to get replacement cartridges in a timely fashion.  Can someone help?!

4 REPLIES 4
HP Recommended

Hi @surakmn,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

To be able to answer you effectively, we need some information.

 

Are you enrolled in the instant ink program?

 

If you have performed all the steps from this document, then either the cartridge is faulty or the printer needs to be checked. 

 

Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Elohi_NR
I am an HP Employee
HP Recommended

@Elhoi-nr

 

Thanks for reaching out.  Yes I am enrolled in Instant Ink, otherwise I'd have just purchased a new cartridge.  I have completed all the troubleshooting steps.  Just need to replace the defective black cartridge.

 

Thanks!

HP Recommended

‎09-11-2023 01:25 PM

 

@Elhoi-nr

 

Thanks for reaching out.  Yes I am enrolled in Instant Ink, otherwise I'd have just purchased a new cartridge.  I have completed all the troubleshooting steps.  Just need to replace the defective black cartridge.

 

Thanks!

HP Recommended

Hi @surakmn,

 

Thanks for confirming and appreciate it. 

 

Since the instant ink account details are confidential, please send me the required information via private message.

 

I am sending you a private message with the information required. Please check the mailbox icon at the top-right corner of this screen.

 

Please check your Private message icon on the upper right corner of your HP Forums profile,

Next, to your profile Name, you should see a little blue envelope, please click on it.

 

I hope this helps resolve this issue completely,

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping

Elohi_NR
I am an HP Employee
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.