I need to replace a defective ink cartridge

[surakmn]

My printer stopped in the middle of a job and the nearly new black ink isn't working.  I followed the online instructions to troubleshoot and finally, after cleaning the electric connections, it printed long enough to get me an alignment page, then returned to the same error and flashing light.

Currently printing in single cartridge mode so I'm not completely dead in the water, but there needs to be a better way to get replacement cartridges in a timely fashion.  Can someone help?!

[Nal_NR]

Hi @surakmn,

Welcome to the HP Support Community. 

I'd like to help!

To be able to answer you effectively, we need some information.

Are you enrolled in the instant ink program?

If you have performed all the steps from this document, then either the cartridge is faulty or the printer needs to be checked. 

Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[surakmn]

@Elhoi-nr

Thanks for reaching out.  Yes I am enrolled in Instant Ink, otherwise I'd have just purchased a new cartridge.  I have completed all the troubleshooting steps.  Just need to replace the defective black cartridge.

Thanks!

[surakmn]

‎09-11-2023 01:25 PM

@Elhoi-nr

Thanks for reaching out.  Yes I am enrolled in Instant Ink, otherwise I'd have just purchased a new cartridge.  I have completed all the troubleshooting steps.  Just need to replace the defective black cartridge.

Thanks!

[Nal_NR]

Hi @surakmn,

Thanks for confirming and appreciate it. 

Since the instant ink account details are confidential, please send me the required information via private message.

I am sending you a private message with the information required. Please check the mailbox icon at the top-right corner of this screen.

Please check your Private message icon on the upper right corner of your HP Forums profile,

Next, to your profile Name, you should see a little blue envelope, please click on it.

I hope this helps resolve this issue completely,

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping