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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Judytedder10
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I put in new ink cartridges (HP) and get message: Cartridge problem

HP Recommended
HP OfficeJetPro 6978
macOS 10.15 Catalina

I installed color ink cartridges and keep getting an error messaging that they is a problem with the printer.  Don't know what to do.  I have taken the cartridges out and reinstalled them several time as well as plugged and unplugged the printer.

 

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Kumar0307
HP Support Agent
HP Support Agent
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Hi @Judytedder10

Welcome to the HP Support Community. I understand you are not able to print due to an error on the printer. I'd be happy to assist you.

 

Let us try these steps to resolve this issue:

 

Reset the printer

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Wait at least 60 seconds.
  3. Reconnect the power cord to the rear of the printer.
  4. Turn ON the printer, if it does not automatically turn on.
  5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

 

Perform step 2 from this document.

 

If the issue persists, perform step 1 from this document.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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