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‎08-17-2024 08:39 AM

HP Recommended
Product: HP OfficeJet Pro 8028e All-in-One Printer

Quit free trial but still billed now I can’t print anything with new HP ink put in. Can’t get ahold of anyone on phone. What a rip. Can’t run my business this way.

1 REPLY 1

‎08-19-2024 07:32 AM

HP Recommended

Hi @Coneygirl,

 

Welcome to HP Support Community.

 

Thank you for posting your query, I will be glad to help you.

 

I’m sorry to hear about the trouble you’re having. Here’s a step-by-step guide to help troubleshoot the issue with your HP OfficeJet Pro 8028e.

 

  • Check Printer Status: Ensure the printer is powered on and connected to the same network as your computer or mobile device.
  • Verify Ink Cartridge Installation: Double-check that the new ink cartridges are properly installed. Sometimes, removing and reinstalling them can help.
  • Check for Updates: Make sure your printer's firmware and software are up-to-date. You can usually find updates through the HP Smart app or the HP website.
  • Reset Printer: Try performing a hard reset of the printer. Turn off the printer, unplug it from the power source for about 30 seconds, then plug it back in and power it on.
  • Run HP Print and Scan Doctor: Download and run the HP Print and Scan Doctor tool from the HP website. This tool can diagnose and fix many common printer issues.
  • Reinstall HP Software: Uninstall the current HP printer software from your computer and reinstall the latest version from the HP website.

 

I hope this helps.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4

HP Support 

Raj_05
HP Support Community Moderator
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