I receive ink cartridges from Instant ink. Just installed a new black 934 while the cym 934 are abou

[Papadew]

I get cartridges thru instant ink. CMY 935 are about a month old. Just received a black 935 and installed it. Now when I try to print anything I keep getting messages that the CMY 935 need to be installed. They are installed but it won’t print

[Elohi_NR]

Hi @Papadew,

Welcome to the HP Support Community.

I understand that you are facing issues with printing in color. I'd like to help!

Please follow the document here and see how it goes. 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Yes" on the bottom right to say “Thanks” for helping

[Elohi_NR]

Hi @Papadew,

Have you tried those steps yet? Do you still need assistance? Let me know if I can help. Have a great day 🙂  

[Elohi_NR]

Hi @Papadew,

As we did not hear from you, I'll be closing this case for now. Hope I was able to fix the issue. If you need further assistance, feel free to reach out to us. 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!