I received no paperwork with printer, but 6 months free ink label on front

[Lisamariemd]

Okay so I'm new here and need some help. I with the help of my daughter, purchased a printer, laptop, and phone through affirm (which was a headache within itself as merchants did not know how to use affirm). Fast forward. I open the box and it has a printer cord and ink cart., but no documents. So, I had to figure it out myself, mashing all the buttons to figure out how to print, scan, etc. rolling the dice and hope for the best. I have anxiety speaking to people, so I tried my best to figure it out on my own. The printer was nice and the laptop as well, both from Hp. So, I was waiting on my free ink cart. to come in mail. when nothing showed up, I decided to google and found that you have to register but does this mean the ink cart.. will come to my address. I tried the virtual bot but no help but pointed me to sign up for a ink plan, then i saw pricing. So where is the 6 months free. Do I wait, am I forced to call to get help?  This would be difficult due to anxiety attacks, yes, it's a disability.

[Dragon-Fur · Accepted solution]

@Lisamariemd 

Welcome to the HP Community.

What to do?

If you need additional help,

Wait here for an agent to find and respond  (slower but usually works)

OR

Contact Instant Ink Support

"Free Ink" is not actually just "free ink" but instead is an offer to sign up for an Instant Ink subscription - and in doing so, receive an extended Trial subscription for that length of time.

During the trial, monthly plan fees are not charged.

Always, and for as long as you are subscribed, ink is supplied as part of the service at no extra cost to the plan.

Yes, though completely voluntary, if you (do) want to subscribe to the instant Ink Print-by-Page subscription, you must sign up for the service, select a plan (number of pages per month), and provide a credit card to activate the subscription.

The Print-by-Page subscription model:

Those who save money on this type of plan are generally those who print regularly, print content dense documents or images, and for whom the cost and convenience of having regular ink supplies sent when needed is a benefit. 

Who benefits?

Examples (NOT all inclusive):  Large families, small businesses, lawyers, teachers, artists, community services (church, schools).

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During sign-up, any promotional credits or trials should be displayed.

If you have trouble with the sign-up,

and / or

If you have questions about the service,

and / or

If the extended trial period you expect is not offered,

Then

The faster way to find out how the service works and read about the plan responsibilities:

Visit the Instant Ink Website - read the information, including the Terms of Service contract.

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Things that are Instant Ink

Start here:

HP Instant Ink - Enrolling in HP Instant Ink

Instant Ink Support Website

HP Instant Ink - Support, Information, Enroll, FAQ, Terms of Service / Contract

Not your home site?  Click the Flag to change to your region.

Watch the video posted on the Website

Click on FAQ / FAQ - Show More

For example,

• Read Check to see if your HP printer works with Instant Ink
• Change or cancel anytime link is located in the FAQ and in the “tiny print” area at the bottom of the website (USA)

+++++++++++++++++++++++++++++++++++++++++++++++++++++

Need Help?  Contact Support – Options

• Enrolled in Instant Ink?  >> Check for Support contact options in your Instant Ink Account.

AND / OR

Instant Ink Support >> HP Instant Ink Support   NOTES:  Select Your Region // Hours as listed at the site.

The Instant Ink Website might provide the phone contact number on the front page of the site.  Look just beneath the large graphic at the top of the site.

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The Terms of Service contract includes contact information, usually in the very first section.

Method to find the Terms contract if the Website includes Section FAQ > Show More

• Scroll down to FAQ > Click “Show More”
• Open Section “Is my plan change or cancellation effective immediately?”
• Click the link titled “HP Instant Ink Terms of Service”

OR

Method to find the Terms contract if the website FAQ does not include the "Show More" information

• Scroll to the bottom of the main website page
• In the “tiny print” area (bottom of the main web page), look for and click on the link for instantink.hpconnected.com/terms OR hpinstantink.com/terms

+++++++++++++++++++++++++++++++++++++++++++++++++++++

How does it work?   Details / Plans / Cancel Information

Check through the FAQ OR FAQ - Show More section(s) – several subjects are included

Want to Cancel your Subscription? 

READ HP Instant Ink - Cancel Your HP Instant Ink Service

READ the all-important Terms of Service Contract !

Scroll to the bottom of the Instant Ink website  – In the “tiny print” area (bottom of the main web page), look for and click on the link for instantink.hpconnected.com/terms

+++++++++++++++++++++++++++++++++++++++++++++++++++++

Examples of the Terms of Service Contract for various regions

 Instant Ink - Terms of Service - USA

 Instant Ink – Terms of Service - UK

 TERMINI DI SERVIZIO DI HP INSTANT INK - Italy 

Instant Ink - Terms of Service - Ireland

CONDITIONS GENERALES D’UTILISATION DU SERVICE HP INSTANT INK - France

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HP Printer Support Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP DeskJet 3772 All-in-One Printer 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You.

Question / Concern Answered, Click "Accept as Solution"

[Lisamariemd]

Thank you so very much for the information. Now i can order ink

[Dragon-Fur]

@Lisamariemd 

You are welcome, Lisa.

Happy 2022!

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You.

Question / Concern Answered, Click "Accept as Solution"