• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
HP Recommended

I recently canceled my Instant Ink subscription. I purchased comparable HP cartridges for my HP envy photo 7855, and I am getting a message that “The indicated cartridges are not communicating correctly with the printer, if this problem persists, replace the cartridges”

I know these are the correct cartridges. How is Instant Ink able to render my printer useless for canceling my subscription? Has anyone else run into this issue?

1 REPLY 1
HP Recommended

The Instant Ink cartridges will not print unless you have an active Instant Ink account.

 

It appears you have defective third-party cartridges.  I would suggest cleaning the cartridge contacts and mating printer contacts as shown in the document here.  If that does not resolve the issue I suggest you contact your cartridge supplier for a replacement.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.