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‎12-01-2019 02:45 PM

HP Recommended
Product: hp photosmart 302

I have a hp photo smart 302. I just replaced all the ink cartridges and now the black won’t print.  I ran head cleaner too.

3 REPLIES 3

‎12-03-2019 05:18 PM

HP Recommended

@Mebod,

 

Welcome to the HP Support Community!

 

I assure you I will try my best to get this sorted.

 

In order that I may provide you with an accurate solution, I will need a few more details and I would appreciate if you could, perhaps elaborate on your concern.

  • What is the exact model for your printer?
  • What is the operating system you are using?
  • Have you made any software or hardware changes on the computer?
  • Have you performed any troubleshooting steps before posting?

Look forward to hearing from you and you have a great day!

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

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‎12-04-2019 07:38 AM

HP Recommended

I actually posted the wrong model number.  It is a photosmart c309 all in one .

i did the trouble shoot, cleaned the heads,...

my operating system is windows 10

i have ot made any software changes

thanks

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‎12-04-2019 10:07 AM

HP Recommended

@Mebod,

 

Thank you for the information.

 

I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/us-en/product/hp-photosmart-premium-fax-all-in-one-printer-series-c309/373719...

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No
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