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07-12-2022 10:09 AM
Seriously? When did we get notice about this instant ink revocation of access to my print ability when a payment doesn't go through? My charge card was hacked and I had to get a new account. I have many things linked to that card and don't remember all of them. So today, when I'm rushing to print something and get out of the house my printer won't print continuing to tell me that there's a problem with instant ink. I never received any notice from instant ink that it didn't get payment. I had no idea that it wouldn't print if something was wrong with payment. I mean, I pay every month for hundreds of pages and I literally use maybe a hundred pages for the entire year, therefore I pay a lot more than I get in return. That's absolutely ludicrous that we have to continue to have the account to use up the rest of the ink in a cartridge. What kind of customer service is that? And when were we ever informed of this ridiculous concept? I have been an instant ink member for probably 10 years, and when I purchased the service, it was not ever stated anywhere that this was something similar to having a cell phone account. This was a method of getting people to continuously purchase and use HP products, it wasn't ever advertised as some kind of service that disables your ability to print and use the rest of the ink in the cartridge that you've paid for if you no longer wish to purchase cartridges through them or because of a payment snafu. And despite my being a very long time customer and dedicated to HP products I can't believe how disgusted I am today. To the point where I am probably going to never use the instant ink again, and very likely may get rid of all my HP computers and buy something from other companies as a result of just this one incident. Why? Because this was an extremely urgent and emergency situation, and I never received any sort of notice from HP at any point telling me anything about a failure to be able to charge my card! this is absolutely unacceptable for something like that to happen when very likely someone needs to print something in an emergency. The whole point of having a printer these days is when you have to print something in an emergency, so when you go to use it and it doesn't work when you paid for years for cartridges that you only get delivered maybe once a year, despite paying every month, it's fraud and highway robbery. This time it caused me to LOSE a client today. Way to go HP. I guess I really should start using Apple after all.
07-13-2022 03:13 AM
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