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Solved!

I think I have a bad Instant Ink Cartridge

HP Recommended
HP Envy 4500
macOS 10.14 Mojave

Hi, I have been enrolled in HP Instant Ink for a couple of months. Until a couple of days ago things were great. Now my printer is skipping during printing and I have had to use about 10-15 pages of my plan to test, reprint, etc. I have done all the recommended tests and nothing helped. I took out the black cartridge and it has gooky ink all over the bottom. The color cartridge is clean on the bottom. Has anyone else ever had this problem?     

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HP Support Agent
HP Support Agent
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HP Recommended

@JAG70, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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