cancel
Showing results for 
Search instead for 
Did you mean: 
GaPeach5695
New member
1 0 0 0
Message 1 of 2
118
Flag Post
HP Recommended

Solved!

I threw away the set up cartridges and purchased the ink

HP OfficeJet 6978 all in one
Microsoft Windows 10 (64-bit)

 

Looking desperately for instructions on how to bypass the need for setup cartridges... I was gifted a brand-new HP OfficeJet 6978 all in one  missing the ink... purchased the ink... now it tells me I need setup cartridges!!! HELP!!!!

Shanna
1 REPLY 1
HP Support Agent
HP Support Agent
5,915 5,902 312 233
Message 2 of 2
58
Flag Post
HP Recommended

Solved!

I threw away the set up cartridges and purchased the ink

@GaPeach5695

 

Welcome to the HP Support Community.

 

We'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post.

 

Please do check your inbox on the forums page for the private message.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!


I am an HP Employee

0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation