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    HP Solution Center Adobe Flash player error

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    Information
    HP Solution Center Adobe Flash player error

    Please check this document to find the workaround solution for Print and Scan - HP Solution Center doesn't open

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Common problems for HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP+ PLANS: INK AND TONER..
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Message 1 of 2
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Solved!

I threw away the set up cartridges and purchased the ink

HP Recommended
HP OfficeJet 6978 all in one
Microsoft Windows 10 (64-bit)

 

Looking desperately for instructions on how to bypass the need for setup cartridges... I was gifted a brand-new HP OfficeJet 6978 all in one  missing the ink... purchased the ink... now it tells me I need setup cartridges!!! HELP!!!!

Shanna
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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@GaPeach5695

 

Welcome to the HP Support Community.

 

We'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post.

 

Please do check your inbox on the forums page for the private message.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!


I am an HP Employee

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