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Common problems for HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER..
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I’ve cancelled my instant ink contract & now my newly purchased HP cartridges won’t work

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It’s an Officejet 5742 printer with hp343 & 338 cartridges

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Hi @Malcolm55


Welcome to the HP Support Community. 


To better assist you - What is the error message that you are getting?  


I'd suggest try re-enabling the Web-Services - 


To remove Web Services - 
1. From the printer control panel display, touch ( ePrint ), and then touch (Web Services Settings).
2. Touch Remove Web Services.


Reboot the devices.


To set up Web Services using the printer control panel - 
1. From the printer control panel display, touch Setup .
2. Touch Web Services Setup .
3. Touch Accept to accept the Web Services terms of use and enable Web Services.
4. In the Auto Update screen, touch Yes to allow the printer to automatically check for and install product updates.

5. When the printer is connected to the server, the printer prints an information page. Follow the instructions on the information page to finish the setup.


Hope this helps! Keep me posted. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!


Have a great day! 

I am an HP Employee

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