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HP OfficeJet Pro 8024 All-in-One Printer
macOS 10.14 Mojave

All I want to do is to access my roll over pages. Do I have to pay

1 ACCEPTED SOLUTION

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I found the reply really useful, but on checking, it looks like I am going to be charged a months fee for using just 5 of my rollover pages.( I pay for 50 per month and have 150 rollovers). I'll just have to see what appears on my account. Not too happy with HP at the moment, but perhaps it's an automated warning if I use too may.

 

Also can't find out how much I will be charged if I phone.

View solution in original post

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HP Recommended

Hi @Stormwatcher,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

No. If you do not use all your plan pages in a month, the unused pages will be kept in your account as rollover pages. Your rollover pages are available as long as you are enrolled in HP Instant Ink. 

 

You can continue to roll over up to the number of pages in your monthly plan (for example, you can roll over up to 100 pages if you are enrolled in a 100-page plan).

 

If you have printed all of the pages in your plan, and you have used all of your rollover pages, you can still print additional pages and save them.

 

Additional pages are available in sets of 15, 20, and 25 pages, depending on your plan, for only $1.

 

Refer to this article to know more information about instant ink FAQ's

 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Elohi_NR
I am an HP Employee
HP Recommended

I found the reply really useful, but on checking, it looks like I am going to be charged a months fee for using just 5 of my rollover pages.( I pay for 50 per month and have 150 rollovers). I'll just have to see what appears on my account. Not too happy with HP at the moment, but perhaps it's an automated warning if I use too may.

 

Also can't find out how much I will be charged if I phone.

HP Recommended

Hi @Stormwatcher,

 

Thanks for writing back. 

To get the answer to this question, we have limited support boundaries in the support community as of now.
I would request you to reach out to our support.  For that to happen, we will give you additional instructions/information via Private Message.

 

Please check your inbox on the forums page for the private message.

Elohi_NR
I am an HP Employee
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