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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Wally072
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Message 1 of 2
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I want to upgrade my InstantInk Account, but neither my email address nor my password are recognised

HP Recommended
HP ENVY 5020
Microsoft Windows 10 (32-bit)

I'm running at the upper end of my Instant Ink contract and decided to upgrade to next level - but I can't get into my account as the system  recognises neither my email address - though it sends statements to it - nor my password - if I sign up as a new client that will REALLY cloud the issue - any ideas?

1 REPLY 1
Riddle_Decipher
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Wally072 We got you covered, we'll help you with the new cartridge, don't you worry!

Although, here are a few things you may want to know about your HP Instant Ink account page before we get into the details of resolving your concern: Click here for FAQs.

  • Your HP Instant Ink account page contains the data on past deliveries and estimated shipments.  
  • It also helps you understand what state your cartridges are in based on HP's data,  
  • Any issues will be shown with its solution using a step by step approach, to make it easier for you!

Please check your account page to see the latest cartridge information by signing into your account at "instantink.com".    

If the suggested information can't be found, You may respond to the private message I've sent out and I'll help you out, accordingly

 

Check next to your profile Name, you should see a little blue envelope, please click on it as I've sent out a list of questions and I could provide a better solution once I have the answers: Click here for more details on how to access the private messages on HP Forums

 

P.S: Welcome to HP Community 😉

 

We eagerly await your response,

Help us, help you.

And Take care.

Riddle_Decipher
I am an HP Employee

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