I was billed $198 with no explanation. Case Number [Personal Information Removed]

[JesseClair]

I have two printers: Envy 4200 and Officejet Pro 8210. I was billed $198. No one from HP can explain why. I need this corrected.

[A_Gayathri]

Hi @ JesseClair, 

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you. 

I see you are facing issues with Envy 4200 and Officejet Pro 8210. billing issue you were billed $198

Could you please elaborate on the issue
May I know if you're using instant ink 

I hope this helps. 

Take care and have a good day. 

Gaya1239 – HP Support. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

[JesseClair]

I was charged $198, no supporting documentation was supplied. I do use instant ink. One printer is 5.99 monthly rate and the other I just raised to the 11.99 plan.

When I called HR, the person said it must have been accumulated unbilled charges from the past?????

[A_Gayathri]

Hi @ JesseClair, 

Welcome to the HP Support Community

I understand you are facing an Instant Ink issue with your HP Printer. Not to worry I will help you to get a resolution to resolve the issue.

To assist you better, I have sent out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!