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I was charged 3.50 for my "free monthly plan" AND my printer hasn't worked in over a month. Why/How?

HP 2600 Desk jet Printer
Microsoft Windows 7 (64-bit)

Since HP does not give the means to send an email to the billing department or customer service, I have decided to just vent my concerns via the community. I have been getting emails from HP's billing dept stating that my account was about to be suspended because I needed to update my billing information. I thought that was odd since I changed my account to the free plan of 15 pages per month about a month or two ago, and my printer hasn't even worked in almost that long so I was confused as to why it was so important that I update billing on my free instant ink account. Well, sure enough when I updated my billing information HP debited my account for 3.50 for my "free account" that according to HP's own records shows I haven't printed a single thing the entire month. Now I know why I was offered the "free" plan when I canceled my account last month, so they can continue to pull shady crap like this and basically steal money right out of my account.  

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I was charged 3.50 for my "free monthly plan" AND my printer hasn't worked in over a month. Why/How?

@JAMESINNES, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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