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‎01-18-2024 03:15 AM

HP Recommended
Product: HP DeskJet 2734e

I ordered the printer (2734e) based on the 9-month free ink offer that was advertised in the description on the Amazon.com website (also reflected on my invoice), but the printer I received only included a 3-month promo, and not the advertised 9 months.  This was back in early October 2023 (I only unboxed the printer and enrolled on December 21st 2023, over 2 months after, and didn't realize the discrepancy until that point).  I waited for the instant ink cartridge to arrive, and meant to contact support ASAP to get this resolved, but it was the holidays and things got busy.  I appreciate your help in advance!  I'm technically still within my first month of the free ink (day #28), but haven't installed that cartridge yet.  Thank you.

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1 ACCEPTED SOLUTION

Accepted Solutions

‎01-20-2024 07:49 AM

HP Recommended

Hi @Hercules55,

 

Welcome to HP Support Community.

 

Thank you for posting your query, I will be glad to help you.

 

Due to limited support, I would request you contact our HP instant ink phone Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

 

https://www.hp.com/contacthp/

https://support.hp.com/us-en/service/hp-instant-ink-series/5264756

 

Please feel free to contact us here anytime you need any further assistance.

 

Have a great day!

 

Rachel571 

HP Support

Rachel571
I am an HP Employee

View solution in original post

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2 REPLIES 2

‎01-20-2024 07:49 AM

HP Recommended

Hi @Hercules55,

 

Welcome to HP Support Community.

 

Thank you for posting your query, I will be glad to help you.

 

Due to limited support, I would request you contact our HP instant ink phone Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

 

https://www.hp.com/contacthp/

https://support.hp.com/us-en/service/hp-instant-ink-series/5264756

 

Please feel free to contact us here anytime you need any further assistance.

 

Have a great day!

 

Rachel571 

HP Support

Rachel571
I am an HP Employee

Was this reply helpful? Yes No

‎01-22-2024 10:37 PM

HP Recommended

Thank you, I called Instant Ink support and the support rep was able to look up my device info to confirm I was indeed entitled to the 9-month free ink, and he promptly updated my account to adjust the free ink period to reflect that.

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