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‎07-05-2019 01:35 PM - last edited on ‎07-05-2019 01:40 PM by Retired

HP Recommended
Operating System: Unknown

My HP Officejet 100 Mobile Printer will not recognize my new ink cartridges

I have replaced both #95 and #98

I called support and they want to sell me a new printer.  This printer has had minimal use and worked fine until I needed more ink.  Now I have spent $150.00 on new ink and looks like I am stuck with it.  As the packages have been opened, there is no return allowed

Not so happy with HP and the moment.  

1 REPLY 1

‎07-08-2019 11:13 AM

HP Recommended

@gerry29,

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

Jeet_Singh
I am an HP Employee

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