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SUSINGH
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Message 1 of 2
81
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HP Recommended

INK ERROR

Microsoft Windows XP

I HAD NEWLY PURCHASED HP DESK JET INK ADVANTAGE 2138.I TAKEN ONLY 3 TO 4 COLOUR PRINT,BUT NOW IT IS SHOWING COLOR INK REPLACEMENT ERROR .

I AM NOT GETTING HOW TO RESOLVE THIS AND WHY THIS WAS FINISHED SO QUICKLY

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HP Support Agent
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Message 2 of 2
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HP Recommended

INK ERROR

@SUSINGH,

 

Thank you for posting your query on HP Community,

 

Are you using genuine HP Ink cartridges or refilled ink cartridges. 

 

1) Take out the cartridges.

2) Unplug the power cord from the printer & wall.

3) Wait for 30 seconds. 

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector.

5) Insert the cartridges back into the printer.

 

To clean the ink cartridges, refer to the steps from this document.

 

Also, try updating the printer's firmware. Refer to this document for steps. 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Jeet_Singh
I am an HP Employee

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